Presentation at this morning's Mesa City Council Study Session
2 Presentations/Action Items: 20-0085
Information
from https://pitchbook.com/profiles/company/103204-09
2 Presentations/Action Items: 20-0085
Hear a presentation, discuss, and provide direction on
1. A proposed new process and software acquisition for managing the City’s public records requests
MEETING DETAIL Item 2-a
| File #: | 20-0085 |
| Type: | Presentation | Status: | Agenda Ready |
| In control: | City Council Study Session |
| On agenda: | 1/9/2020 |
| Title: | Hear a presentation, discuss, and provide direction on a proposed new process and software acquisition for managing the City’s public records requests, and appointments to advisory boards and committees. |
| Attachments: | 1. Presentation |
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GovQASOFTWARE MANAGEMENT SOLUTION
• PUBLIC RECORDS REQUESTS
GovQASOFTWARE MANAGEMENT SOLUTION
• PUBLIC RECORDS REQUESTS
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Website > https://govqa.com/company/
GovQA In the News
Meeting Time Deadlines…and Avoiding Lawsuits — Using Technology to Address These Top 2020 Public Records Priorities
READ MORE ________________________________________________________________________
Leadership Team
GovQA’s talented management team have backgrounds in technology, consulting, government and commercial grade high-volume transaction processing. But, as impressive as their resumes might be; they are, first and foremost, nice people to do business with.
The 100+ employees at GovQA are specially selected for their inquisitiveness, versatility, and diverse backgrounds. They are approachable, helpful folks who can’t wait to meet you!
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Mr. John Dilenschneider is Chief Executive Officer and Co-founder of GovQA. He leads the company’s strategic direction. His career includes successful initiatives as an entrepreneur and senior executive in the financial, technology and government marketplaces.
Mr. Gregory Pengiel is Chief Technology Officer and Co-founder of GovQA and is responsible for its overall technical vision and strategy. His 20 year career involves the introduction and deployment of emerging technologies into government, insurance and banking marketplaces for Fortune 500 companies, technology-based startups and many local governments.
Mr. William Repole is Chief Operating Officer and Co-founder of GovQA. He is responsible for growing strategic partnerships and piloting new product opportunities. He has more than 20 years of information technology, product management and project management experience with emphasis in the financial, insurance, and gove
Ms. Jennifer Snyder is Chief Sales Officer and responsible for GovQA’s overall sales and marketing programs. Since 2007, she has cultivated GovQA into one of the fastest-growing private software companies in Illinois. Throughout her 25 year career, Ms. Snyder has focused on customer account and service management for top technology and manufacturing companies.
Mr. Kevin O’Brien is Chief Customer Officer and leads GovQA’s Implementation and Support teams. He has 30 years of experience in customer care and operations with expertise delivering and supporting technology solutions for the public sector.
Mr. Phillip Hodge is Chief Strategic Development Officer. He is responsible for strategic selling opportunities and enterprise growth initiatives while ensuring that the execution of the strategy supports the strategy components. Primary focuses include partnering with states to implement enterprise technology solutions; helping them to become the most forward-thinking technology leaders in the country.
Ms. Maribeth Anderson is Vice President of Business Solutions. She is responsible for leading product and feature design. She strives to apply technological solutions to business problems to streamline processes and enhance operations.
Mr. Gerard Gozum (Jerry) is Vice President of Finance and Administration. During his 25-year career, he has managed finance, human resources, IT and operations for both public and private organizations ranging from start-ups to Fortune 500 companies.
https://govqa.com/company/leadership-team/
Mr. John Dilenschneider is Chief Executive Officer and Co-founder of GovQA. He leads the company’s strategic direction. His career includes successful initiatives as an entrepreneur and senior executive in the financial, technology and government marketplaces.
As a software entrepreneur, Mr. Dilenschneider has started, acquired and grown several companies. He has sold some of these organizations, including industry leading ICG Consulting, to some of the world’s largest private equity firms.
As a senior executive, he has developed new products and businesses for Ameritech, Touche Ross, First Chicago, and Anexsys, LLC (a $100M+ US Bank and JP Morgan Chase technology joint venture where he was president).
Mr. Dilenschneider holds a BA, with Honors, from the University of Notre Dame in American Studies and Spanish as a Notre Dame Scholar; an MBA from the University of Chicago in Marketing and Finance; and, an MS, with Distinction, from DePaul University in Computer Science. He has finished 68th in the Chicago Marathon.
Mr. Gregory Pengiel is Chief Technology Officer and Co-founder of GovQA and is responsible for its overall technical vision and strategy. His 20 year career involves the introduction and deployment of emerging technologies into government, insurance and banking marketplaces for Fortune 500 companies, technology-based startups and many local governments.
Mr. Pengiel has founded a number of startup ventures. These include SuiteOne Media, which provides an easy to use and cost-effective agenda and meeting management solution for all organizations; as well as HelpFirst, a business to consumer (B2C) SaaS firm that managed online customer support for a variety of firms across the country.
Mr. Pengiel holds a BS, with High Honors, in Mathematics and in Computer Science from Illinois Wesleyan University.
Mr. William Repole is Chief Operating Officer and Co-founder of GovQA. He is responsible for growing strategic partnerships and piloting new product opportunities. He has more than 20 years of information technology, product management and project management experience with emphasis in the financial, insurance, and goveMs. Jennifer Snyder is Chief Sales Officer and responsible for GovQA’s overall sales and marketing programs. Since 2007, she has cultivated GovQA into one of the fastest-growing private software companies in Illinois. Throughout her 25 year career, Ms. Snyder has focused on customer account and service management for top technology and manufacturing companies.
As Vice President and Manager of Inside Sales, she spearheaded business development initiatives at SuzoHapp and Panduit managing groups locally and globally for these industry leading organizations.
In addition, Ms. Snyder has over 10 years of experience working with state and local governments around transparency, security and compliance technologies and is a recognized authority, speaker, and author on how multi-channel and multi-media workflow technologies impact municipalities.
Ms. Snyder graduated with high Honors from Robert Morris College in Sales and Marketing. She holds multiple certifications in sales, customer and service management.
Mr. Kevin O’Brien is Chief Customer Officer and leads GovQA’s Implementation and Support teams. He has 30 years of experience in customer care and operations with expertise delivering and supporting technology solutions for the public sector.
As Vice President of Client Services and Operations for Follett, and Vice President of Client Services for a JP Morgan Chase/US Bank joint venture subsidiary, Mr. O’Brien has optimized operations and delivered high touch customer service to hundreds of schools, cities, counties and states.
While with the banks, he headed up support for the US Treasury’s nationwide electronic payment platform, as well as many commercial Treasury Services customers. Mr. O’Brien earned his bachelor’s degree from the University of Notre Dame.
He has served as a youth soccer and/or baseball coach for 20 years.
Mr. Phillip Hodge is Chief Strategic Development Officer. He is responsible for strategic selling opportunities and enterprise growth initiatives while ensuring that the execution of the strategy supports the strategy components. Primary focuses include partnering with states to implement enterprise technology solutions; helping them to become the most forward-thinking technology leaders in the country.
Prior to joining GovQA, Mr. Hodge spent his career in a multitude of different operating functions serving in various capacities ranging from Sales Leadership, General Management, and Senior Vice President; running business units ranging from start up to as large as 500M in annual revenue.
Mr. Hodge holds a Bachelor of Arts in History from Miami University, as well as, EMBA from Daniels College of Business at the University of Denver. Outside of work, Mr. Hodge loves spending time with his family, perfecting his skills on the golf course, and practicing mindfulness on his yoga mat.
Ms. Maribeth Anderson is Vice President of Business Solutions. She is responsible for leading product and feature design. She strives to apply technological solutions to business problems to streamline processes and enhance operations.
With over 25 years experience managing technology and product teams, Ms. Anderson has driven the implementation of the country’s IRS tax payment system, led the development of a large-scale operational system for a global pharmaceutical company product, and steered the integration of payment products with agency processes for a leading employee benefits company.
As CIO of Anexsys, LLC, she was recognized as one of the top 50 most remarkable Women in Technology. Ms. Anderson holds a bachelor’s degree in Computer Science from Northern Illinois University and an MBA in Marketing from Loyola University Chicago.
In her spare time, she is an avid novel reader and applies her creative energy to a variety of crafts.
Mr. Gerard Gozum (Jerry) is Vice President of Finance and Administration. During his 25-year career, he has managed finance, human resources, IT and operations for both public and private organizations ranging from start-ups to Fortune 500 companies.
Mr. Gozum has specific experience in growing government software companies and in expanding organizations in energy services, sports manufacturing and food distribution.
He has earned numerous outstanding employee awards for his work with these organizations. Mr. Gozum is also the co-founder of SPEQ LLC and Cali Girl Cakes LLC. He holds a BS in Accounting from Northern Illinois University and is a CPA.
He is a life-long Chicagoan with a passion for life. In his personal time, he is very proud to volunteer in the community as a youth coach in football (Pop Warner), baseball (PONY), and basketball.
rnment marketplaces.
Mr. Repole has significant experience building companies. Early in his career, while working with Subject, Wills & Co, a leading provider of technology solutions to middle market companies, Mr. Repole helped pioneer the development of one of the first commercially available document imaging platforms.
Prior to GovQA, he expanded Project Management Partners, Inc. into a multi-million dollar business process consultancy that assisted Fortune 1000 companies in workflow and business strategies. In the 1990’s, he spearheaded the growth of Ameritech Information System’s document imaging business.
Mr. Repole holds a BS from Northwestern University in Industrial Engineering.
Information
from https://pitchbook.com/profiles/company/103204-09
GOVQA
Description
Developer of a customer service platform designed to permit companies worldwide to provide personalized, round-the-clock customer services. The company's platform streamlines requests for information and requests for action through a combination of workflow technologies, rules-based engines, customer relationship management and case management operations and captures and reports all service interaction to give agents and managers a complete profile of any customer or employees or student at any time, enabling them to improves customer service experience while lowering costs, enhances automation of service request process.
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