Wednesday, November 19, 2025

Cloudflare blames this week's massive outage on database issues | Bleeping Computer

On Tuesday, Cloudflare experienced its worst outage in 6 years, blocking access to many websites and online platforms for almost 6 hours after a change to database access controls triggered a cascading failure across its Global Network.

The company's Global Network is a distributed infrastructure of servers and data centers across more than 120 countries, providing content delivery, security, and performance optimization services and connecting Cloudflare to over 13,000 networks, including every major ISP, cloud provider, and enterprise worldwide.

Cloudflare blames this week's massive outage on database issues 

https://www.bleepstatic.com/content/hl-images/2025/09/02/0_Cloudflare.jpg 

By Sergiu Gatlan
November 19, 2025 05:54 AM
 
Matthew Prince, the company's CEO, said in a post-mortem published after the outage was mitigated that the service disruptions were not caused by a cyberattack. 

This database query returned duplicate column metadata after permissions changes, doubling the feature file from approximately 60 features to over 200, exceeding the system's hardcoded 200-feature limit designed to prevent unbounded memory consumption.

Cloudflare 5xx error HTTP status codes
5xx error HTTP status codes during outage (Cloudflare)

​Every five minutes, a query generated either correct or faulty configuration files, depending on which cluster nodes had been updated, causing the network to fluctuate between working and failing states.

Additionally, when the oversized file propagated across network machines, the Bot Management module's Rust code triggered a system panic and 5xx errors, crashing the core proxy system that handles traffic processing.

Core traffic returned to normal by 14:30 UTC after Cloudflare engineers identified the root cause and replaced the problematic file with an earlier version. All systems were fully operational by 17:06 UTC. The outage affected Cloudflare's core CDN and security services, Turnstile, Workers KV, dashboard access, email security, and access authentication.

"We are sorry for the impact to our customers and to the Internet in general. Given Cloudflare's importance in the Internet ecosystem any outage of any of our systems is unacceptable," Prince added.

"Today was Cloudflare's worst outage since 2019. We've had outages that have made our dashboard unavailable. Some that have caused newer features to not be available for a period of time. But in the last 6+ years we've not had another outage that has caused the majority of core traffic to stop flowing through our network."
 
 

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