International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer.
Musician Ashley Beauchamp recently turned to DPD’s customer-service chatbot in a bid to track down a missing package.
After making little progress with the chatbot, he decided to have some fun by asking it to write a poem criticizing the company, which it duly did. He also asked it to swear, and again, it obliged, using the F-word in its response.
Musician Ashley Beauchamp recently turned to DPD’s customer-service chatbot in a bid to track down a missing package.
After making little progress with the chatbot, he decided to have some fun by asking it to write a poem criticizing the company, which it duly did. He also asked it to swear, and again, it obliged, using the F-word in its response.
Beauchamp shared his frustrations in a post on social media that’s now been viewed nearly two million times.
“Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing,” the musician wrote. “It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company. It also swore at me.”
Screenshots showed that Beauchamp asked the DPD chatbot to come up with a haiku — a Japanese poem comprising 17 syllables, with five syllables on the first line, followed by seven and five. But the digital assistant couldn’t even get that right, messing up the syllable count, even if the sentiment was on the mark.
The poem said:
The poem said:
“DPD is a useless,
Chatbot that can’t help you.
Don’t bother calling them.”
DPD said that an error had occurred with its AI chatbot following a recent system update, adding that it was working to ensure that it doesn’t happen again. . .
.jfif)
No comments:
Post a Comment