Central Monitoring Station Operator
US Government SECRET security clearance required
Prior military, security, customer service call center or dispatching experience is preferred
Salary:$16.50 - $16.50 (Hourly Wage)
More details . . .
Source: http://jobs.chiefmarketer.com/jobseeker/job/31897897/
Job Description: Summary: The Global Security Operations Center (GSOC) Central Monitoring Station (CMS) operator is responsible for receiving and processing incoming calls; along with monitoring, dispatching, and documenting security alarms. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The GSOC CMS operator will receive calls, coordinate with others for the appropriate disposition of the calls via telephone and radio, and provide general inquiry assistance to both employees and external callers. The GSOC Call Taker supports the overall security and fire protection teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
RESPONSIBILITIES (Major Duties):
The GSOC CMS operator is responsible for answering routine and emergency calls, monitoring alarms and closed circuit television video (CCTV) equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
The GSOC CMS operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.
The GSOC CMS operator maintains various records of communications and events.
- The GSOC CMS operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
- Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
- Create dispatch cases for every officer that is dispatched during your shift
- Collect and enter required information into Computer Aided Dispatch (CAD) program, while maintaining contact with reporting party
- Operate complex radio, telephone and computer equipment
- Assist employees, security staff, vendors and employee requests as needed
- Makes all required notifications and escalations.
Requirements
SKILL REQUIREMENTS (To Perform Job Duties):
- Must be able to multi task
- Have strong prioritizing abilities
- Ability to stay calm under pressure
- Ability to analyze problems, identify causes, and implement results oriented solutions
- Excellent organizational and time management ability. Must be competent and literate with computers
- Must have the ability to develop and write clear and concise emails and memos
- Ability to handle high pressure situations and make sound decisions
- A professional demeanor, along with excellent customer service skills
- Ability to work independently while also being a team player
- US Government SECRET security clearance required
- Prior military, security, customer service call center or dispatching experience is preferred
- Strong knowledge of security and emergency operations is preferred
- Experience using Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Must pass a pre-employment background check
- Possess a solid employment history demonstrating reliability and dependability
- Must successfully pass drug and alcohol screening
Job Information
- Mesa, Arizona, 85215, United States
- 31897897
- December 16, 2016
- GSOC Central Monitoring Station Operator
- AlliedBarton
- Telecommunicator / Dispatcher
- Full-Time
- Indefinite
- H.S. Diploma/Equivalent
- 1-2 Years
- 0-10%
- $16.50 - $16.50 (Hourly Wage)
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