18 September 2019

Government Experience Awards 2019 Winners: City of Mesa Radically Improving The Experience of Government

That's what a press announcement from Government Technology said yesterday . . . honoring U.S. governments who are offering citizens increasingly sophisticated digital user experiences.Overall City Government Experience Winners:1st Place: City of Riverside, CA
2nd Place: City of San Diego, CA
3rd Place: City of Mesa, AZ

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Government Experience Innovation Award Winners:
  • Mesa, Ariz. User Behavior Flow
  • Los Angeles County Department of Public Social Services CalFresh Outreach Through #ChooseCalFresh
  • Pennsylvania Gov. Wolf’s Executive Order/myCOMPASS Mobile App, Department of Human Services
  • Utah Controlled Substance Database
The pioneering “behavior flow” strategy at work in Mesa, Ariz., leverages metrics such as “click to goal”
  • to quantify how well the city is delivering services and information to its customers
  • and to drive technology enhancements around
> quality of life
> civic engagement
> economic development
>service delivery. 
In Government Experience Awards 2019: Expanding Citizen Services
In the third annual Government Experience Awards, winning jurisdictions took citizen experience to the next level by streamlining websites, focusing on user-friendly design and incorporating real-time feedback.
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Government Experience Awards 2019 Winners Announced
The Center for Digital Government announced winners of its 3rd annual Government Experience Awards, honoring U.S. governments who are offering citizens increasingly sophisticated digital user experiences.
by Janet Grenslitt / September 17, 2019
 
 

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About the Center for Digital Government www.centerdigitalgov.com
The Center for Digital Government is a national research and advisory institute focused on information technology policy and best practices in state and local government. 
The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education. www.erepublic.com
For questions, please contact Janet Grenslitt, Director of Surveys and Awards, at jgrenslitt@centerdigitalgov.com.
CDG thanks Citybase, Deloitte, Laserfiche, McAfee, NIC, Nutanix, SHI International Corp., Veeam Software, Verizon and ZScaler, underwriters of the 2019 contest and awards program.
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Government Experience Awards 2019: Expanding Citizen Services
In the third annual Government Experience Awards, winning jurisdictions took citizen experience to the next level by streamlining websites, focusing on user-friendly design and incorporating real-time feedback.
by / September 18, 2019 
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Overall City Government Experience Winners:
1st Place: City of Riverside, CA
2nd Place: City of San Diego, CA
3rd Place: City of Mesa, AZ
4th Place: City of Grand Rapids, MI
5th Place: Town of Gilbert, AZ
5th Place: City of Roseville, CA

 
Government Experience Innovation Award Winners:
  • Mesa, Ariz. User Behavior Flow
  • Los Angeles County Department of Public Social Services CalFresh Outreach Through #ChooseCalFresh
  • Pennsylvania Gov. Wolf’s Executive Order/myCOMPASS Mobile App, Department of Human Services
  • Utah Controlled Substance Database
Read more about the above winners - click here.
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Click icons in the above map for details on each winner and finalist. State winners are blue; county winners are green; city winners are yellow; and all finalists are in red.




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